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8okk collects and manages only the account data needed to keep your session running and your wallet connected — whether you deposit via bKash, Nagad or Rocket. Access to this platform and the scope of data rights described here depends on your local law and the eligible regions we serve.
When you open an account, we collect the registration details you submit — your name, contact information and the payment method you choose to link, such as bKash, Nagad or Rocket. Session data, including the device type and browser you use to access the platform, is logged automatically so we can maintain continuity across mobile and desktop. We do not collect payment credentials directly; wallet transactions run through the payment rails you select, and only the outcome of those transactions is recorded against your account. Cookies and similar tools track your session state so you stay logged in as you move between sections. You can manage cookie preferences through your browser settings, though some session cookies are necessary for the platform to function. Where you provide a mobile number for account verification, that number is held on your account record and used only for authentication and account-care communications. We do not sell your personal data to third parties. Any data sharing that occurs is limited to the service providers who help us operate the platform and is governed by contractual obligations. Your rights under this policy depend on your local law and the eligible regions in which you access the platform.
This policy covers data processed through the 8okk platform directly. It does not extend to third-party services linked from our pages, and the rights described here apply only where local law and eligible regions permit. Use the four points below to understand exactly what falls inside and outside the scope of this document.
Data you submit when creating or logging into your account — including your contact details, linked wallet identifiers for bKash, Nagad or Rocket, and session authentication records — falls fully within this policy.
The outcome of wallet transactions processed through bKash, Nagad or Rocket is recorded on your account. The payment rails themselves operate under their own terms; this policy covers only the record we hold on our side.
Browsing behaviour, session state and cookie data generated while you navigate the platform are covered by this policy. You can review active cookies through your browser, though disabling session cookies may affect how the platform loads.
Game studios such as Pragmatic Play, Microgaming, CQ9, JDB and PlayStar operate their own data practices for content delivery. Links to external sites or services not operated by us fall outside this policy's scope entirely.
Your account holds a record of the data we have collected about you, and several practical actions are available to you directly. You can review the personal details stored against your account by opening the account settings page and checking each field shown there. If any detail is incorrect — a name spelling, a contact number or a linked wallet reference — you can update it through the same settings route or raise a correction request with our support team. Where you believe data has been handled incorrectly, the right route is to contact us directly through the published support channel so we can investigate and respond. Data held for active accounts is retained for as long as the account remains open and for such further period as our operational and legal obligations require. If you close your account, the retention period and the process for requesting records are set out in the account closure steps visible in settings. Rights described here are available to the extent permitted by your local law and the eligible regions covered by this platform.
Open account settings to see the personal details, contact information and payment method records currently held against your profile.
Update a name, mobile number or wallet reference directly in settings, or submit a correction request via the published support route if the field is not editable.
If you have a question about how your data is used or retained, contact us through the support route listed on this page. We will acknowledge your query and follow the process set out in our policy.
For account closure or data retention queries, follow the steps shown in account settings. Our support team can walk you through the process and confirm what records are held.
If you need to raise a privacy question, correct account data or follow up on a data request, use the contact routes published on the platform. We do not publish response time commitments we cannot verify, but each route below connects you to the account-care team handling policy queries.
Open the chat widget from any page on the platform to reach the account-care team directly with your privacy or data question.
Send a written query to the support email address listed in your account settings. Include your account reference so the team can locate your records quickly.
Many data corrections can be made directly inside your account. Open settings, find the relevant field and follow the instructions shown there before contacting support.
We manage the data 8okk holds about you through structured processes covering collection, storage, access control and retention. Each area below reflects how the platform actually operates, not a general description of industry practices.
Account records, including linked wallet details for bKash, Nagad or Rocket, are stored for the duration your account is active and for any further period required by our operational obligations. Retention periods for closed accounts are noted in account settings.
Session cookies keep you logged in as you move between the lobby, wallet and account pages. You control non-essential cookies through your browser settings. Disabling session cookies may interrupt platform navigation or cause you to be logged out mid-session.
Access to your account data is controlled by the login credentials you set. We recommend keeping your mobile number current, as it is used in the verification flow. Never share your password or wallet PIN with anyone — including anyone claiming to represent support.
When this policy is updated, a notice is placed in the account communications area. Continuing to use the platform after a policy update is posted constitutes acknowledgement of the revised terms. Check the policy page periodically for the current version.
The questions below cover what real account holders ask about data collection, wallet records, cookie controls and how to request changes. If your question is not here, use the support routes listed on this page.
We collect the registration details you submit — your name, contact number and the wallet method you link, such as bKash, Nagad or Rocket. We also log session and device data automatically to maintain continuity across your devices. We do not collect your wallet password or PIN.
A wallet identifier — for example your bKash or Nagad mobile number — is recorded against your account when you add it as a payment method. This reference is used only for transaction matching and account-care purposes. The payment credentials themselves are handled by the respective wallet provider.
Open your account settings page and locate the relevant field. Many details can be updated directly. If a field is locked, submit a correction request through live chat or the support email shown in your account. Include your account reference to help the team locate your record.
Yes. Send a written data request through the support email address published in your account settings. State your account reference and specify what records you are asking about. Your right to access data depends on your local law and the eligible regions covered by this platform.
Session cookies keep your login active and maintain your position as you move between the lobby and wallet pages. You can turn off non-essential cookies in your browser settings. Note that disabling session cookies may cause navigation issues or log you out of your account mid-session.
Raise the matter through live chat or the support email listed in your account settings. Describe the concern and include your account reference. The account-care team handles policy queries and will follow the process set out in this policy to investigate and respond.