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8okk maintains clear policy routes so you always know where you stand — your rights over account data, how transactions through bKash, Nagad, and Rocket are handled, and the steps available when you need to raise a question. Access to this platform and its services depends on your local law and eligible regions.
This policy covers how we collect, hold, and apply information related to your account on this platform. When you open an account and carry out transactions — including deposits and withdrawals via bKash, Nagad, or Rocket — certain account and transaction records are created and stored as part of normal platform operation. These records support account security, transaction verification, and any queries you raise through our support route. We do not share personal information with third parties except where required to process your chosen payment method or where applicable law requires disclosure. Payment processing through bKash, Nagad, and Rocket involves their own service terms, which apply independently of this policy. Your use of this platform is subject to the laws of your jurisdiction. We do not represent that access is lawful in every region. You are responsible for checking that your use complies with local law. Where local law restricts or prohibits access, this policy and the platform's services are not available to you. We aim to keep this policy current; material changes will be published on this page before they take effect, giving you time to review them before continuing to use your account.
bKash deposit and withdrawal records are held on your account transaction log.
Nagad transfers are recorded against your account wallet history.
Rocket payment entries appear in your account statement alongside other transaction types.
Not every part of your experience falls under the same policy rules. This section sets out where this policy applies directly, where it applies with conditions, and where separate terms govern instead.
Your login, identity verification, and account settings are covered directly by this policy. Any access is conditional on your local law and eligible regions — we do not extend account rights in jurisdictions where local law does not permit it.
Deposits and withdrawals processed through bKash, Nagad, or Rocket are recorded under your account and are subject to this policy for data-handling purposes. The payment rails themselves operate under their own provider terms.
Game content from our studios — Microgaming, PlayStar, Pragmatic Play, CQ9, and JDB — is made available within the platform lobby. Content availability may vary by region and is subject to the platform's terms, not solely this policy.
Services operated by third parties and linked from this platform, including payment providers and external tools, are governed by their own policies. We are not responsible for how those services handle your data once you engage with them directly.
You have concrete steps available to you at any point during your account relationship with us. If you want to see the data we hold, the account area shows your transaction history, session records, and registered details. Corrections to information — such as a contact detail that has changed — can be submitted through the account settings page, where the relevant fields and instructions are shown. For anything the account area does not resolve, our support route is the right path: raise a query there and our team will respond to what you have sent. Requests to close your account or ask about data retention periods are also handled through support. We do not require you to justify a correction or closure request — submitting it through the published route is enough to open the process.
Open the account area and check the transaction log for a full history of bKash, Nagad, and Rocket activity, plus session and login records tied to your account.
Go to account settings, find the relevant field, and follow the instructions shown there. Changes take effect after the verification step displayed on that page.
Use the support route to send a written query about how your data is handled. Reference your account and the specific detail you are asking about so we can respond precisely.
Submit a closure or data-retention request through support. We will confirm receipt and outline the next steps, including what happens to your account wallet balance.
If you have a question about this policy or need to act on one of the rights described above, the routes below are where to go. Use the channel that matches your question — account-level issues go through the account route, written policy queries go through the form.
Use the live chat option visible in your signed-in account for direct account queries, including transaction questions tied to bKash, Nagad, or Rocket.
Submit a written request or policy question using the support form in your account area. This route is suitable for data correction, record requests, and account closure.
Written policy correspondence can be sent to the contact email published in the platform footer. Include your account reference and a clear description of your request.
We keep the data-handling detail here specific so you know exactly what we do and where to go if something needs to change.
Account and transaction records — including payment entries for bKash, Nagad, and Rocket — are held for the period required by applicable law and platform operational need. Once that period passes, records are removed from active systems. You can ask about the retention period for your account through the support form.
We use session cookies to keep your account state consistent as you move between the lobby, wallet, and account pages. Persistent cookies support device continuity — so the session you started on mobile data carries through when you switch to Wi-Fi. You can review cookie settings through your browser controls at any time.
Your account is protected by login credentials you set and the verification step shown during the account creation flow. If you notice activity you did not authorise, contact us immediately through live support. We do not ask for your password through any support channel — any message requesting it is not from us.
To update personal details, request a data summary, or ask how long specific records are kept, use the support form and include your account reference. We aim to respond to policy requests through the same route you used to send them.
Yes. Your account area shows your transaction log, session history, and registered details. For a more complete record or a formal data summary, submit a request through the support form with your account reference and we will outline what is held and how to access it.
Go to account settings in your signed-in account and find the relevant field. The page shows the fields you can update and the verification steps required to confirm the change. If a field is not editable from there, raise it through the support form and we will handle it directly.
No. Access to this platform and the applicability of these policy terms depend on your local law and eligible regions. If local law restricts or prohibits access, the platform and this policy are not available to you. Check your local regulations before opening or using an account.
Each payment through bKash, Nagad, or Rocket generates a transaction entry in your account wallet log. You can view these entries from the account area at any time. For a disputed transaction, contact support with the date, amount, and payment method so we can look into the specific record.
Retention periods depend on applicable law and operational requirements. We do not keep data longer than required. To ask about the specific retention period for your account or a particular record type, send a written query through the support form including your account reference.
Contact us immediately through live support in your signed-in account, or through the contact email in the site footer if you cannot sign in. We do not ask for your password through any support channel — any request for it is not from us. Change your login credentials as soon as you can access your account settings.